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  • April 25

    Smart agrees to expand with Admerex

    Sep 28, 2018 Download PDF

    Smart Communications, Inc. has agreed to expand its consumer collections workforce with Admerex to support their credit and collections effort for their active subscriber portfolio. Admerex was recently accredited for Call Center Services by PLDT-Smart’s Procurement Team. The strategic outsourcing partnership between Smart and Admerex, which goes back to 2012, will grow to an approximate volume of at least 100 contact center agents in the upcoming year. Initially focusing on remedial collections on terminated accounts, both are already considering further growth with more engagements in 2019.

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    Security Bank awards Admerex with new contract

    Sep 24, 2018 Download PDF

    Security Bank has recently contracted Admerex as its partner to outsource and provide support to their encoding and scanning processes. The business relationship between the two companies continues to expand and diversify. Given the expected surge in the 2019 sales volume, these partnership initiatives are triggered by an expected increase in their cards acquisition for the upcoming year. Admerex is a 100% Filipino-owned BPO that provides a variety of outsourcing services such as revenue generation (sales), credit verification, receivables management, customer experience, back office support, recruitment, and consultation services to a wide range of clients

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    Admerex seeks to hire 400 more agents in Manila

    Jul 27, 2018 Download PDF

    Admerex is looking to hire 400 additional call center agents for immediate and full-time deployment to support the business growth of their three (3) facilities in Metro Manila. The surge in their hiring requirements is due to several expansion activities of their various lines-of-business. The company is nearing 1,500 employees and is expected to grow by another 20% within the next 18 months. All candidates go through intensive and rigorous training to better equip them and allow them to cope with the increasing skill demand of the clients of Admerex.

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    Admerex unveils new Cebu office

    Jul 26, 2018 Download PDF

    Admerex recently presented their new Cebu office with a celebratory inauguration, commencing the start of expansion of their Visayas operations. Admerex started their Cebu operations in 2010 with only 20 employees. Because of the increasing business demand and requirements in the said region, they are now looking at gradually increasing their operations to 100 seats this 2018. The event was attended by key senior leaders of Admerex and the rest of their Cebu team.

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  • April 25

    Smart recognizes Admerex in recent General Assembly

    Jul 24, 2018 Download PDF

    Smart Communications, Inc. has named Admerex as their Best Collections Agency for the 2nd quarter of 2018. During Smart’s Q2 2018 Collections Agency General Assembly, held at their Robinsons Summit Center office in Makati City, Admerex was named TOP AGENCY COLLECTOR for the 2nd quarter of 2018. Admerex and its competitors were assessed on two major metrics: (1) Total Collections Achievement, and (2) Collections Rate and Efficiency. The awarding ceremony recognizes collection partners that deliver consistent and exceptional collection services. Smart is one of Admerex’s long-standing partners, providing the Telco provider their collection services since 2012.

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    Admerex declares opening of their 4th site by September 2018

    Jul 18, 2018 Download PDF

    Admerex just announced that their 4th site location will be ready by September 2018 to accommodate the surge of the Company’s business requirements. The outsourcing operations of the Filipino-owned BPO has grown by leaps and bounds growing to an active client base of 32, with 52 active contracts for its various lines-of-business. The announcement represents the BPO’s continued expansion in the industry given the continuous demand for their services. Nearing 1,400 employees by Q3 of 2018, Admerex now has the capability to accommodate operations for at least 1,800 contact center employees. The 4th site is their 2nd office location in the Mandaluyong area, adding to their Makati, Cebu, and EDSA-Mandaluyong facilities.

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    Admerex Cares Foundation

    Jul 16, 2018 Download PDF

    Admerex announced that it has just established the Admerex Cares Foundation to align with the BPO’s social responsibility and commitment to the community they are a part of. “Admerex has an 11-year tradition of investing in its communities,” said Nino Carci Cruz, HR Manager and President of the Foundation. “We just want to formalize that effort through a foundation that will support our corporate goals as well as our employees’ involvement in our desire to promote nation building. Our objective is to make focused, sincere, and impactful contributions within the communities of our people and where we conduct our business.”

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    Metrobank Card agrees to expand with Admerex

    Jul 06, 2018 Download PDF

    Metrobank Card Corporation (MCC) agreed to expand its sales work force with Admerex to support the revenue growth of their Cards portfolio. The strategic outsourcing partnership between MCC and Admerex will grow to an approximate volume of at least 300 contact center agents. The MCC-Admerex partnership goes back to 2008, initially focusing on collections and debt recovery, customer verification; and then expanding to tele-sales this 2018 after Admerex acquired PCI DSS certification. Both are already considering further growth with more engagements in the upcoming year.

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    Admerex gets ready to open 4th Company Site

    Jun 11, 2018 Download PDF

    Admerex just announced that it will be opening a new office before the end of this year to accommodate the Company’s rapid growth, particularly the expansion of their outsourcing operations. Similar to the improvements made to their Makati and Cebu offices, the new office space is expected to be modern-looking which will feature an open floor-plan and can comfortably house more Admerex employees.

    Admerex just announced that it will be opening a new office before the end of this year to accommodate the Company’s rapid growth, particularly the expansion of their outsourcing operations. Similar to the improvements made to their Makati and Cebu offices, the new office space is expected to be modern-looking which will feature an open floor-plan and can comfortably house more Admerex employees. The move represents the company’s continued expansion in the outsourcing industry provided by the overwhelming demand for the services of Admerex. Admerex has begun their search for the new office and are likely to make a decision within the next 4-6 weeks. Admerex currently has more than 30 active clients, with many more in their partnership pipeline.

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    Admerex announces Q1 2018 financial results

    Jun 04, 2018 Download PDF

    Admerex continued its revenue growth momentum for the first 3 months of 2018, with consolidated service revenues reaching a record P88.0 million, 28% higher than the P68.8 million reported in the same period of 2017. The all-time high revenues reflect the robustness of the emerging BPO’s operational and growth strategies. This outstanding result was likewise brought about by the solid execution of the Company’s expense streamlining, and the retention and acquisition strategy of client partnerships.

    Admerex continued its revenue growth momentum for the first 3 months of 2018, with consolidated service revenues reaching a record P88.0 million, 28% higher than the P68.8 million reported in the same period of 2017. The all-time high revenues reflect the robustness of the emerging BPO’s operational and growth strategies. This outstanding result was likewise brought about by the solid execution of the Company’s expense streamlining, and the retention and acquisition strategy of client partnerships.

    “We are very pleased with our accomplishments for the first three months of 2018 and the sustained record-level Revenues and EBITDA. These milestones continue to motivate us in the SMT to do excellent work in all aspects of our business,” Admerex President & CEO Rob Dizon said. “This year, as we focus more on the technological innovation of our services and differentiated client experience, we expect to maintain our growth momentum; and end the year with our best financial output in our 11 year existence.” Mr. Dizon added.

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