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    Admerex signs 2-year deal extension with PNB

    Sep 06, 2017 Download PDF

    The Memorandum of Agreement (MOA) between Admerex Solutions, Inc. and Philippine National Bank (PNB) has been extended for another two years. The MOA calls for Admerex to provide credit verification services for PNB’s Credit Card Division.

    The Memorandum of Agreement (MOA) between Admerex Solutions, Inc. and Philippine National Bank (PNB) has been extended for another two years. The MOA calls for Admerex to provide credit verification services for PNB’s Credit Card Division. The extension is the second engagement term from the original 2-year agreement. The credit verification business of Admerex continues to grow with their workforce doubling over the past 3 months.

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    BPI awards Admerex with new Portfolio Action contract

    Aug 18, 2017 Download PDF

    The business relationship between Admerex Solutions, Inc. and the Bank of the Philippine Islands (BPI) continues to expand and diversify. In the recently concluded vendor bidding selection process, Admerex came out on top amongst their fellow BPO bidders.

    The business relationship between Admerex Solutions, Inc. and the Bank of the Philippine Islands (BPI) continues to expand and diversify. In the recently concluded vendor bidding selection process, Admerex came out on top amongst their fellow BPO bidders. They will now be tasked to execute portfolio action and marketing initiatives to BPI’s borrower portfolio. The growing partnership between the two companies is proof of Admerex’s expertise and foothold in the credit services space and customer relationship management – particularly in customer service, sales, credit verification, and collections, said Rob Dizon, Chief Executive of Admerex. The new business engagement will be launched on November 2017.

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    Admerex seeks to hire 100 more agents in Manila

    Aug 15, 2017 Download PDF

    Admerex Solutions, Inc. is looking to hire 100 call center agents for immediate and full-time deployment to both their Metro Manila facilities.

    Admerex Solutions, Inc. is looking to hire 100 call center agents for immediate and full-time deployment to both their Metro Manila facilities. The surge in their hiring requirements is due to several expansion activities of their various lines-of-business. All applicants will undergo intensive and rigorous training to better equip them and allow them to cope with the increasing skill demand of existing clients. The company is nearing 1,000 employees in the Philippines and is expected to grow by another 20% within the next 6-8 months.

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    Admerex kicks off 2018 plans by meeting all clients

    Aug 07, 2017 Download PDF

    In preparation for the 2018 budget and corporate plans, Admerex is set to meet all their partners to discuss their business direction, initiatives, and action items for next year.

    In preparation for the 2018 budget and corporate plans, Admerex is set to meet all their partners to discuss their business direction, initiatives, and action items for next year. Led by President and CEO, Rob Dizon – together with Chief Operating Officer Paulo Aquino, and Chief Marketing Officer Briann Alix – the main objectives of these discussions are to collaborate and align with all clients and determine how Admerex can contribute to their 2018 goals.
    Briann Alix, Chief Marketing Officer, said: “To stay ahead, we need to create concrete plans to innovate, modernize our processes, and strengthen our services. Throughout the years, we have realized that when our partners are involved in the planning phase – the service level agreements, performance, and the financial outcome always turn out right and better than expectations. In any BPO setting, when you have a good working relationship with your partners, it is guaranteed that you will both collectively achieve the desired success; and that certainly is a good thing for any business.”

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    Admerex scores big in Client Trust Index

    Jul 24, 2017 Download PDF

    With the aim of improving their customer centric strategy, Admerex introduced the Admerex Client Trust Index (ACTI) last June 2017. With over 150 survey forms released to their present partners, the first-ever client survey initiative was facilitated by their Business Development and Marketing Team.

    With the aim of improving their customer centric strategy, Admerex introduced the Admerex Client Trust Index (ACTI) last June 2017. With over 150 survey forms released to their present partners, the first-ever client survey initiative was facilitated by their Business Development and Marketing Team. The survey was divided into three major categories:

    1. Service Delivery
    2. Working Relationship and
    3. Relevance to Business.

    They focused on several sub metrics covering professionalism, service quality and efficiency, ease of doing business, timeliness, problem solving, complaint handling, and reliability.
    The company is proud to share that 95% of survey respondents are satisfied with the performance of Admerex and they trust the BPO with their respective businesses.
    Rob Dizon, President and Chief Executive Officer, said: “We truly appreciate the honest feedback from our customers as this has motivated our team to excel, perform, and be consistent with our service delivery efforts. We are extremely happy with the results of the first ever trust index and we are eager to work on the opportunities that our partners have shared.”
    Admerex has consistently exemplified ‘Best-In-Class’ and this shall remain to be their driving force as they continue to serve their wide-array of clients in the Banking and Financial Services, Telecommunications, Real Estate and Government Services industries. Entering Q3, Admerex is nearing 950 employees.

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  • June 9 & April 20

    Admerex receives “Notice to Proceed” from PAG-IBIG

    Jul 17, 2017 Download PDF

    Admerex has just received the go-signal from Home Development Mutual Fund (Pag-IBIG) to proceed with their Tele-Collection Services engagement.

    Admerex has just received the go-signal from Home Development Mutual Fund (Pag-IBIG) to proceed with their Tele-Collection Services engagement. Having been awarded as the winning bidder for the 3-year outsourcing requirement, Admerex shall further strengthen and increase their workforce by 40% to better deliver quality services to HDMF.
    With over Php40 billion in HDMF’s monthly receivables being managed, Admerex will continue to focus on employee skills development and talent improvement to remain as one of the best vendors in the collection services industry.

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    BPI to sign new expansion deal with Admerex

    Jul 13, 2017 Download PDF

    Admerex continues to grow its Credit Verification services business with the addition of Bank of the Philippine Islands (BPI) to their list of clients for that particular service.

    Admerex continues to grow its Credit Verification services business with the addition of Bank of the Philippine Islands (BPI) to their list of clients for that particular service. BPI has agreed to an expansion deal with Admerex and has added more processes to their required outsourcing workforce. Admerex was initially tasked to manage the Credit Card receivables of BPI in 2013. Expanding their strategic partnership, the business engagement will now include acquisition services.

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  • PCI DSS Logo

    Admerex secures PCI DSS Certification

    Jul 12, 2017 Download PDF

    Admerex Solutions, Inc., announced today that it is now a certified Payment Card Industry Data Security Standards (PCI DSS) Level 1 service provider, having achieved the highest security accreditation available for credit card processing.

    Admerex Solutions, Inc., announced today that it is now a certified Payment Card Industry Data Security Standards (PCI DSS) Level 1 service provider, having achieved the highest security accreditation available for credit card processing.

    PCI DSS is an information security standard defined by the PCI Security Standards Council that encompasses all aspects of payment card processing and transmission. By hosting in Admerex’s PCI compliant environments, their clients are assured that personal information of their customers are kept safe and secure, in a reliable processing infrastructure.

    “Being a PCI DSS Level 1 compliant provider is a key part of promoting secure and reliable consumer platforms,” said Jeff Montiano, IT Manager at Admerex. “At a time when our clients face increasing threats to data security, our customers can be assured that Admerex’s strict security protocols will give them a superior infrastructure and protect their sensitive and valuable customer data.”

    Admerex’s PCI DSS Level 1 Certification is a critical component of its goal to protect businesses of all sizes. These efficient and superior security measures enable the clients of the mid-sized BPO to provide their consumers the confidence afforded by optimal data security. PCI DSS Level 1 Certification is the most recent measure of Admerex’s commitment to security that their clients can benefit from.

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  • Union Bank Logo

    Admerex bags new collections outsourcing contract

    Jul 11, 2017 Download PDF

    Union Bank of the Philippines, recognized by the International Banker as 2016’s “Best Commercial Bank of the year in the Philippines”, has contracted Admerex Solutions Inc. as its exclusive partner in managing their credit card receivables pre write-off portfolio. The Memorandum of Agreement was signed on April 17, 2017.

    Union Bank of the Philippines, recognized by the International Banker as 2016’s “Best Commercial Bank of the year in the Philippines”, has contracted Admerex Solutions Inc. as its exclusive partner in managing their credit card receivables pre write-off portfolio. The Memorandum of Agreement was signed on April 17, 2017.

    Admerex is a 100% Filipino-owned BPO, that provides a variety of outsourcing services such as revenue generation (sales), credit verification, receivables management, customer experience, back office support, recruitment, and consultation services to a wide range of clients. The company has grown to 800 employees over the course of their 10 years of operations, and is a member of the Philippine Association of Collections Agencies Inc. (PACAI) and the Contact Center Association of the Philippines (CCAP).

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  • June 30

    Admerex Officially Joins ACA International

    Jun 30, 2017 Download PDF

    Admerex announces that they have just received notification that they are now an official member of ACA International. To further reinforce the company’s thrust to deliver global quality services to all of its partners, Admerex mentioned that by joining the ACA international, this further supports their claim.

    Admerex announces that they have just received notification that they are now an official member of ACA International. To further reinforce the company’s thrust to deliver global quality services to all of its partners, Admerex mentioned that by joining the ACA international, this further supports their claim.

    ACA International is the premier trade association for third-party debt collection companies in the world. There are about 250 international company members representing more than 60 countries. ACA brings members together for the opportunity to share information and learn about credit and collection operations and trends. (www.acainternational.org).

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