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  • OUTSOURCING NEWS- Admerex sets sail with The Ark

    May 15, 2020 Download PDF

    In response to the revised guidelines of the Enhanced Community Quarantine (ECQ) for the BPO industry, Admerex has refurbished its Astra location into 'The Ark' to provide accommodation for board and lodging to its hardworking teammates. Designed to offer available space for essential living activities like resting areas, kitchen area, laundry area, and leisure space, The Ark will serve as a temporary lodging space for teammates who have volunteered to steer the skeletal workforce operations of the company as part of its business continuity protocol.

    In response to the revised guidelines of the Enhanced Community Quarantine (ECQ) for the BPO industry, Admerex has refurbished its Astra location into ‘The Ark’ to provide accommodation for board and lodging to its hardworking teammates.

    Designed to offer available space for essential living activities like resting areas, kitchen area, laundry area, and leisure space, The Ark will serve as a temporary lodging space for teammates who have volunteered to steer the skeletal workforce operations of the company as part of its business continuity protocol.

    While basic personal necessities are required from each housemate of The Ark, amenities for entertainment and residency are provided – internet connectivity, perishables, soap, and sleeping furnishings – so long as teammates pass the safety and precautionary measures of the facility against coronavirus.

    As residency began on March 23, The Ark is expected to initially accommodate 50 teammates and grow to 100 as the weeks progress until the ECQ is lifted, where it is expected that there will be an ease to present transportation restrictions.

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  • OUTSOURCING NEWS – Admerex strengthens protective measures against Covid-19

    Apr 30, 2020 Download PDF

    While Admerex remains active in its measures to protect its teammates from the Coronavirus since January, the unprecedented rise of documented cases in the country - specifically in Metro Manila - pushed the organization to further strengthen its preemptive actions. Among the various measures that Admerex have employed include bi-hourly disinfection activities, from work areas up to elevator buttons, biometrics, door knobs and handles in all sites; provision of individual face masks and face shields to employees working on-site; and free accommodation and shuttle services for its skeletal workforce.

    While Admerex remains active in its measures to protect its teammates from the Coronavirus since January, the unprecedented rise of documented cases in the country – specifically in Metro Manila – pushed the organization to further strengthen its preemptive actions.

    In an announcement last March 14, Admerex President and CEO, Rob Dizon has assured all employees that senior leader have been implementing the necessary precautionary measures to help limit exposure, aid in detection, and prevent the further spread of COVID-19. “We ask [the Admerex community [for your cooperation in the coming weeks. Together, we will fight and beat this threat.”

    Among the various measures that Admerex have employed include bi-hourly disinfection activities, from work areas up to elevator buttons, biometrics, door knobs and handles in all sites; provision of individual face masks and face shields to employees working on-site; and free accommodation and shuttle services for its skeletal workforce.

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  • OUTSOURCING NEWS – RCBC and Admerex enter new engagement

    Apr 16, 2020 Download PDF

    In the latest agreement, Admerex will be providing collections and repossessions services for the Personal Loan and Auto Loan portfolio of the bank. The new line of business is expected to commence this June 2020. Both RCBC and Admerex are currently in other discussions for more outsourcing opportunities between the two companies.

    After finalizing discussions, RCBC, one of the Philippines’ largest banks, is expanding with Admerex for its increasing outsourcing requirements. A long-standing partner since 2008, the RCBC-Admerex relationship started with Credit Card collections services for RCBC-Bankard. In the latest agreement, Admerex will be providing collections and repossessions services for the Personal Loan and Auto Loan portfolio of the bank. The new line of business is expected to commence this June 2020. Both RCBC and Admerex are currently in other discussions for more outsourcing opportunities between the two companies.

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  • OUTSOURCING NEWS – Admerex ensures a bulletproof 2019

    Mar 18, 2020 Download PDF

    For the “best-in-class” service they’ve rendered to CCAP affiliated banks in 2019, Admerex was acknowledge with the “Titanium” award last March 2 at Unionbank Plaza in Pasig City.  With the ceremony led by CCAP Executive Director Alex Ilagan, the 13-year old BPO was recognized for their consistent and outstanding performance which adhered to the regulations set by the Bangko Sentral ng Pilipinas and the respective policies of their partnered banks. 

    For the “best-in-class” service they’ve rendered to CCAP affiliated banks in 2019, Admerex was acknowledge with the “Titanium” award last March 2 at Unionbank Plaza in Pasig City.

    With the ceremony led by CCAP Executive Director Alex Ilagan, the 13-year old BPO was recognized for their consistent and outstanding performance which adhered to the regulations set by the Bangko Sentral ng Pilipinas and the respective policies of their partnered banks.

    In receiving the award, CMO Briann Alix stated “We are grateful for this recognition. As we’ve always pushed for a consistent and reliable collection servicing since the beginning of our operations, we enter 2020 with the same agenda. Only now, with years of experience, we are committed to do more–to perform at the best of our abilities, proving that we are providing results with real value”

    Founded in 1980, the Credit Card Association of the Philippines (CCAP) is composed of the country’s premier banking institutions. With the aim to mediate between the credit card industry, merchant enterprises, and consumers, they initiate measures that protect credit card holders and merchants. Similarly, with the goal of encouraging self-regulation, they instill responsible–if not, appropriate–usage of credit cards.

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  • OUTSOURCING NEWS – Smart awards Admerex with new outsourcing contract

    Mar 16, 2020 Download PDF

    Smart Communications has recently awarded Admerex with a new outsourcing engagement and is now their partner for their needs in both Customer Service and Early Stage Collections.

    Smart Communications has recently awarded Admerex with a new outsourcing engagement and is now their partner for their needs in both Customer Service and Early Stage Collections. Admerex recently won the bid for Smart’s Contact Center project in March 16, coming out on top against 5 other Contact Center vendors. Admerex is a 100% Filipino-owned BPO that provides a variety of outsourcing services such as revenue generation (sales), credit verification, receivables management, customer experience, and Chatbot development services to a wide range of clients. The new line-of-business has gone live in April 16.

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  • OUTSOURCING NEWS – Admerex Alto PCI DSS Certification

    Mar 12, 2020 Download PDF

    Just recently, the coveted PCI-DSS certification was once again achieved for its Alto site in March 2020. Acquiring Level 1 certification, the highest security accreditation available for credit card information processing, this certification encompasses all aspects of payment card processing and transmission.

    Admerex has been an advocate for stronger and reliable data security protocols for their partners and outsourcing services to guarantee that customers’ data remains protected. Admerex’s Astra site has been Payment Card Industry Data Security Standards (PCI DSS) certified for several years now. Just recently, the coveted PCI-DSS certification was once again achieved for its Alto site in March 2020. Acquiring Level 1 certification, the highest security accreditation available for credit card information processing, this certification encompasses all aspects of payment card processing and transmission. Considered the golden standard by Banks today, by hosting operational functions in Admerex’s PCI-compliant environments, both existing and incoming partners of the thriving BPO company are assured that customer information are handled and processed safely and securely.

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  • OUTSOURCING NEWS – Admerex spearheads key initiatives for PACAI

    Mar 04, 2020 Download PDF

    Held at the Crowne Plaza Manila Galleria in Ortigas last February 27-28, Admerex led and facilitated PACAI’s 2020 planning conference. This year’s conference aimed its attention on advancing the interests and promoting the professional business relations in the collections industry in the Philippines from 2020 onwards.

    Held at the Crowne Plaza Manila Galleria in Ortigas last February 27-28, Admerex led and facilitated PACAI’s 2020 planning conference. This year’s conference aimed its attention on advancing the interests and promoting the professional business relations in the collections industry in the Philippines from 2020 onwards.

    In its endeavor to strengthen, modernize, and transform the association within the next 2 years, the 10-year old organization with the aid of Admerex and other key organization members planned out “game-changing” activities that will significantly position the association at the forefront of the collection industry, positively contributing and adding value to the overall debt collection industry.

    Furthermore, the planning conference also sought to re-define the purpose of the organization and the goals of its members. Admerex CMO Briann Alix remarked, “In as much as we harbor this friendly competition against each other, we take our responsibility to serve our partners very seriously. This conference where our collaboration is necessary, will be vital to our overall growth. It’s a reminder that at the end of the day we all share the common goal of maintaining exceptional service standards that this prestigious association has set for us to fulfill our respective roles in the debt collection industry.”

    Established in 2010, the Philippine Association of Collection Agencies Inc. – most commonly known as PACAI, has been at the pole position in promoting and maintaining the state of the collection industry in the country. Besides Admerex, the 2-day conference was participated by other notable collection service providers in the country such as: 24K, Anchor, Arquillo, Bernales, Cases, GCCS, Greatsource, Lauron, Molaer, Pacer, SP Madrid, Synergy, Vision, and RNL. On the 10th year since its inception, PACAI is in the midst of executing initiatives that will continue to enhance the association in its commitment to nurture professionalism, performance, and reliability in the collection industry.

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  • OUTSOURCING NEWS – Admerex invests heavily on Digital Transformation

    Feb 28, 2020 Download PDF

    In line with their mission to improve the service they render from their digital processing systems, Admerex announced that it has allocated a total of Php500 million pesos to be spent within the next 5 years to fund their infrastructure and technology upgrades.

    In line with their mission to improve the service they render from their digital processing systems, Admerex announced that it has allocated a total of Php500 million pesos to be spent within the next 5 years to fund their infrastructure and technology upgrades.

    Other than supporting the massive and continuous growth and expansion of the thriving Contact Center, the transformation projects of Admerex’s IT Team equally seeks to strengthen their support and further improve other departments–and the organization as a whole–in fulfilling their function in the best possible way. As the hallmark of Admerex’s digital transformation includes various investments on hardware, software, cloud solutions, network rehabilitation, systems development, and application creation–the commitment to this investment is geared towards the improvement of the IT department’s overall service quality.

    President and CEO Rob Dizon expressed, “We are preparing for 2025. The idea behind this [digital transformation] is to have a robust, reliable infrastructure and digital space that’s capable and equipped with handling processes that supports and carries the organization’s goal of producing happy experiences for our partners and clients.”

    Initial modifications have already started last December 2019–with Php100 million of the half billion expense provision used for Admerex’s declared system upgrades by Q2 of 2020.

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  • OUTSOURCING NEWS – Malaysian bank revisits the past year with Admerex

    Feb 19, 2020 Download PDF

    In celebrating the first year of their partnership, Admerex and CIMB held their first ever engagement together last February 13 at Coffee Project in L.P. Leviste, Makati. Led by CIMB CEO Vijaya Manoharan, the event took a trip down memory lane

    In celebrating the first year of their partnership, Admerex and CIMB held their first ever engagement together last February 13 at Coffee Project in L.P. Leviste, Makati. Led by CIMB CEO Vijay Manoharan, the event took a trip down memory lane–reviewing the progress and successes of the past year, and acknowledging agents who went above and beyond expectations in the field.

    As the promising results have alluded to the potential development of CIMB and Admerex’s relationship, a good bulk of the planning prioritized setting goals, expectations, and quota to be achieved in 2020.

    Admerex CEO Rob Dizon remarked, “Our relationship with CIMB continues to bloom by the day and we commit to showing them our brand of resiliency in exceeding their expectations in the years to come.  We also would like to congratulate them in achieving a very impressive customer growth in 2019.  We are prepared to extend our operations support to CIMB at any time it will be needed.

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  • OUTSOURCING NEWS – BPI kicks off the year with Admerex

    Feb 19, 2020 Download PDF

    Starting off their year by looking back to the past, BPI Sales executives called on their partners last February 6 at Insular Tower, Makati in recognition and reevaluation of the efforts that were done on their behalf.

    Starting off their year by looking back to the past, BPI Sales executives called on their partners last February 6 at Insular Tower, Makati in recognition and reevaluation of the efforts that were done on their behalf.

    In their desire to be better and live up–if not, exceed–expectations to deliver real results with real values, Admerex along with other BPO agencies participated in the development program. Admerex COO Paulo Aquino noted, “While we are ecstatic to have exceeded the target last 2019, our strife for greatness doesn’t stop there. If anything, we’re just gearing up for more as we set up plans to surpass our goals and elevate our standards this 2020.”’

    BPI annually holds a kick off to review the progress of their partners and to discuss goals for the year ahead. Garnering praise and recognition for their “best-in-class” results, Admerex’s BPI sales team was acknowledged as the top performer for the whole of 2019.

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